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Official Shenandoah University resources
Financial Aid & Billing
Registration & Records
Student Services
Academic Advising is part of the Academic Center for Excellence (ACE), located on the 3rd floor of Smith Library. Students also have faculty advisors based on their major.
Office of Residence Life, Cooley Hall, main Winchester campus. M-F 9 a.m.–5 p.m. Manages undergraduate and graduate residential living.
Key Policy Pages
Hold Policy
Hold blocks: registration, transcripts, diploma Hold threshold notes: No dollar hold thresholds published. Outstanding balance at end of term blocks future registration; diplomas and pertinent documents withheld until all financial obligations satisfied. Payment plan delinquency also blocks registration, transcripts, and diplomas. Late fee: $22 Late fee trigger (days): 10 Collections trigger (days after term): 30 Collections fee: max 33-1/3% of debt Collections notes: Per Virginia law (withdrawal/refund policy page): if payment not received within 30 days of notice after withdrawal, account transferred to collections. Collections fee may be based on a percentage at a maximum of 33-1/3% of the debt, 8% APR on such debt, and all costs and expenses associated with collection efforts. Payment policies page also references collection expenses and/or attorney fees per Virginia law for general delinquency. Billing cycle: Per term. Tuition due in full at beginning of each new term unless enrolled in payment plan. Refund schedule: Full refund of tuition, fees, and housing during add/drop period. After add/drop: tuition prorated through first 60% of term (days completed / total days = % completed); after 60% completed, student responsible for 100% of charges. Curriculum/mandatory fees non-refundable after add/drop. Residence hall charges refunded on prorated basis of 15 weeks per term when student withdraws.
This page is not affiliated with Shenandoah University. Contact information is sourced from public institutional websites and verified as of August 2026.
Why Shenandoah University students miss critical emails
Your inbox is full of noise. Even if you check it every day, that one financial aid deadline or registration hold notice is easy to miss in the flood.
How it works
Connect your school email
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We scan every 15 minutes
AI-powered filtering identifies financial aid deadlines, registration holds, bursar notices, and academic alerts.
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When something important arrives, we text you a short summary. No spam, no noise - just the emails that matter.
Independently audited by TAC Security for the App Defense Alliance
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Shenandoah University student account questions
What happens if I have an unpaid balance at Shenandoah University?
Students with an outstanding balance at the end of a term are prohibited from registering for future terms until the debt is satisfied. Diplomas and other pertinent documents are also withheld until all financial obligations are met. If payment is not received within 30 days of notice, the account may be transferred to collections, with fees up to 33-1/3% of the debt and 8% APR per Virginia law. Contact Student Accounts at StudAccts@su.edu or (540) 542-6519, Monday–Friday 9 a.m.–5 p.m.
Does Shenandoah University offer a payment plan?
Yes. The Shenandoah University Payment Plan is available to enrolled degree-seeking students (excluding 100% online asynchronous 8-week graduate programs). Apply each term by July 26 for fall or November 26 for spring. A 2% setup fee is charged per term. Fall and spring plans each have 5 monthly payments; summer 1 has 3 monthly payments. Payments received more than 10 days after the due date incur a $22 late fee. Apply via the SU Payment Plan Contract form (Etrieve) using your SU email.
Where can I check my account balance and holds at Shenandoah?
Log in to HornetHub at su.edu/hornethub to view your current and prior term account details and billing statements. Shenandoah sends email notifications when online account statements are available for the upcoming term. For billing questions, contact Hornet Central at hornetcentral@su.edu or Student Accounts at StudAccts@su.edu or (540) 542-6519.
What is Shenandoah University's refund policy if I withdraw?
Students who withdraw during the add/drop period receive a full refund of tuition, fees, and housing. After add/drop, tuition is prorated: divide days completed by total days in term. You owe that percentage of tuition charges through 60% of the term; after 60% is complete, you owe 100%. Curriculum/mandatory fees are non-refundable after add/drop. Housing charges are refunded on a prorated 15-week basis. To withdraw, obtain a Withdrawal Form from Student Success or contact Samantha Nicholson at vif83@su.edu or (540) 535-3545.
Policy information sourced from public Shenandoah University pages. This page is not affiliated with Shenandoah University.
Common questions about Email Cheat Code at Shenandoah University
Does Email Cheat Code work with Shenandoah University email?
Yes. Shenandoah University uses Google Workspace (Gmail) for student email. Email Cheat Code connects to your @su.edu account with read-only access and sends you SMS alerts when critical emails arrive - financial aid deadlines, registration holds, bursar notices, and academic notifications.
What emails does Email Cheat Code monitor at Shenandoah University?
We monitor your Shenandoah University inbox for the emails that actually matter - financial aid deadlines, FAFSA verification requests, registration holds, tuition payment reminders, academic standing notices, and advisor communications. Newsletters, club emails, and campus-wide blasts are filtered out. You only get a text when something needs your attention.
Is my Shenandoah University email account safe with Email Cheat Code?
Yes. We connect through your provider's official OAuth sign-in - the same process you'd use to connect any trusted app. We can only read your emails, never send, delete, or modify them.
Email content is never stored - only a short alert summary is saved. Our security was independently verified through a CASA Tier 2 audit by TAC Security for the App Defense Alliance. You can revoke access anytime from your account settings.
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