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Official Northern Arizona University resources
Financial Aid & Billing
Registration & Records
Student Services
Each student assigned an Academic Advisor viewable in LOUIE under 'Academic Progress' tile. Appointments at appointments.nau.edu. College-specific advisors also available.
Housing / Residence Life
Residence Life handles campus housing. Email/phone confirmed from SDAS Tuition Refunds page. Dedicated Residence Life contact page returned empty.
One Stop
Key Policy Pages
Hold Policy
Hold blocks: registration, transcripts, diploma Hold threshold notes: NAU uses time-based triggers, not dollar thresholds. Hold placed when balance is 14 days or more past due (per past-due-accounts page; payment-plan page says 7 days — discrepancy noted). Blocks: registration, refunds, diplomas/certificates of degree, official documents (transcripts). Late fees begin at 30 days past due. Late fee: Tiered: $5 (balance $20-$50) to $100 (balance $5,000+), applied monthly Late fee trigger (days): 30 Late fee recurring: Yes Collections fee: Up to 40% of outstanding balance Collections notes: Per Financial Terms & Conditions: collection fee not to exceed 40% of amount outstanding at referral. AZ state tax refund may also be intercepted under Debt Set-Off (DSO) program per ARS 42-1122. Attorney fees and court costs may also be added. Payment plan enrollment fee: $75 Returned payment fee: $30 Billing cycle: Monthly e-bill; statements posted ~15th of month; students notified via NAU email Refund schedule: 0-10 calendar days from class start: 100% refund 11th day and after: 0% refund Class drops processed after 14th calendar day. Federal aid students subject to separate Return of Title IV funds schedule. Non-attendance policy: Withdrawal does not exempt students from payment. Must officially withdraw through LOUIE (open drop period) or Registrar (after open drop). Failure to attend does not constitute withdrawal.
This page is not affiliated with Northern Arizona University. Contact information is sourced from public institutional websites and verified as of May 2026.
Why Northern Arizona University students miss critical emails
Your inbox is full of noise. Even if you check it every day, that one financial aid deadline or registration hold notice is easy to miss in the flood.
How it works
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Northern Arizona University student account questions
What happens if I have an unpaid balance at NAU?
If your NAU account balance is 14 days or more past due, a financial hold is placed on your account. This hold prevents you from registering for classes, receiving refunds, or obtaining your diploma or certificate of degree. If the balance reaches 30 days past due, monthly late fees apply on a tiered schedule ($5 to $100 per month depending on the balance). If your account is referred to a collection agency or the AZ Attorney General, an additional fee of up to 40% of the outstanding balance is added. Contact Student & Departmental Account Services (SDAS) at SDAS@nau.edu or 928-523-3122 to discuss your options.
What holds can prevent me from registering at NAU?
Holds that can prevent registration at NAU include financial holds (account balance 14+ days past due), advising holds, and other service indicators placed by university departments. Log in to LOUIE at peoplesoft.nau.edu and check the 'Holds' section of your Student Center to see all active holds and which department placed each one. To clear a financial hold, contact SDAS at SDAS@nau.edu or 928-523-3122. For all other holds, contact the department listed on the hold.
Where do I check my balance and pay my bill at NAU?
Log in to your LOUIE account at peoplesoft.nau.edu. Under the 'Financial Account' tile, you can view your current balance, eBill, and make a payment. NAU uses electronic billing (e-bill) as its official billing method — you are responsible for checking and paying by the due date regardless of whether you open the bill. You can also sign up for direct deposit for refunds and enroll in the payment plan directly in LOUIE. For questions, contact SDAS at SDAS@nau.edu or 928-523-3122, or visit the Student Service Center (M-F 9AM-5PM) at 928-523-9501.
Does NAU offer a tuition payment plan?
Yes. NAU offers an interest-free 3-payment plan for fall and spring semesters with a $75 non-refundable enrollment fee. Enroll in LOUIE by clicking the 'Financial Account' tile, then 'Enroll in a Payment Plan.' Payments are due the 15th of each month (Fall: Aug-Oct; Spring: Jan-Mar). If you miss the tuition payment deadline without enrolling, your tuition is automatically deferred and a $150 non-refundable fee is charged. Summer classes are dropped for non-payment — no automatic deferral. Call SDAS at 928-523-3122 for help.
Policy information sourced from public Northern Arizona University pages. This page is not affiliated with Northern Arizona University.
Common questions about Email Cheat Code at Northern Arizona University
Does Email Cheat Code work with Northern Arizona University email?
Yes. Northern Arizona University uses Google Workspace (Gmail) for student email. Email Cheat Code connects to your @nau.edu account with read-only access and sends you SMS alerts when critical emails arrive - financial aid deadlines, registration holds, bursar notices, and academic notifications.
What emails does Email Cheat Code monitor at Northern Arizona University?
We monitor your Northern Arizona University inbox for the emails that actually matter - financial aid deadlines, FAFSA verification requests, registration holds, tuition payment reminders, academic standing notices, and advisor communications. Newsletters, club emails, and campus-wide blasts are filtered out. You only get a text when something needs your attention.
Is my Northern Arizona University email account safe with Email Cheat Code?
Yes. We connect through your provider's official OAuth sign-in - the same process you'd use to connect any trusted app. We can only read your emails, never send, delete, or modify them.
Email content is never stored - only a short alert summary is saved. Our security was independently verified through a CASA Tier 2 audit by TAC Security for the App Defense Alliance. You can revoke access anytime from your account settings.
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